ALL SALES ARE FINAL. NO EXCEPTIONS
Due to the intimate nature of our products, we are unable to accept returns for most items. While we only carry high quality merchandise from the world’s leading manufacturers of adult products, we do occasionally receive defective merchandise. This is why we make sure to battery test anything that requires batteries, to make sure it is working before you leave the store. If it doesn’t turn on or work properly we immediately dispose of the item and find you a replacement. You have the option to not allow our staff to battery test your toy, but if you take it home and it doesn’t work we can not take it back. Please allow us to do everything in our power to make sure you go home with the perfect item, and in perfect working condition!
If your toy breaks or you are unhappy with it at all within the first 7 days, we can help! Check out our new Love Your Vibe program!
Most toys come with a Manufacturers Warranty. For more information, click here.
All products are battery tested before they are shipped but if an item arrives defective, we will absolutely send you a replacement. Please contact us immediately to be eligible for an exchange of the exact item only.
